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    Bagaimana membuat bayaran balik kepada tetamu saya?

    To refund a guest before their check-in date, go to Reservations, select a reservation, and click Issue refund.

    If a guest has a problem during their stay (ex: an offered amenity like wi-fi is missing or the hot water doesn’t work), or after their stay, you can send them a partial refund through the Resolution Center.

    Untuk membayar balik tetamu:

    1. Pergi ke Pusat Resolusi dan klik Hantar wang
    2. Pilih tetamu untuk menghantar wang dan klik Seterusnya
    3. Di bawah Pilih sebab, pilih sebab yang paling tepat menggambarkan situasi bayaran balik anda
    4. Klik Seterusnya
    5. Masukkan amaun bayaran balik, dan tambah mesej kepada tetamu anda
    6. Klik Seterusnya dan kemudian Hantar

    Your guest will be notified of the refund and we’ll process your transaction within 48 hours. Once you submit the refund amount, the transaction is considered final. For any additional refunds, you or your guest will need to submit a new request using the Resolution Center.

    Adakah anda mendapat bantuan yang anda perlukan?

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