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    Jika hos anda perlu membatalkan tempahan

    Sometimes a Host can’t accommodate your stay, and in most cases will let you know the bad news ahead of time. Don’t cancel for them—send them a cancellation request so you don’t miss out getting your best refund.

    Untuk menghantar permohonan pembatalan kepada hos anda:

    1. Pergi ke Perjalanan dan klik perjalanan yang anda ingin batalkan
    2. Klik Tunjukkan butiran perjalanan
    3. Klik Ubah atau batalkan
    4. Klik Batalkan tempahan
    5. Di bawah Sila pilih sebab, pilih Hos saya perlu membuat pembatalan
    6. Di sebelah Adakah mereka mengatakan mereka tidak dapat menjadi hos anda? pilih Ya
    7. Klik Minta hos membatalkan

    Hosts have 48 hours to respond. If your trip starts within a week, though, they have to respond within 24 hours. If they accept your request or don’t respond, you’ll get a full refund. If they decline, they should still be able to host your stay. 

    If your Host has already canceled, your full refund is on its way. Find out more about when you’ll get your refund.

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